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Lars Hamich  - Growing interest in the unique concept of our select dividend indexes, in which components are weighted according to dividend yield instead of market capitalization, initiated the cooperation with SWX Swiss Exchange to launch the second European country index as part of the Dow Jones Select Dividend Index family. The Dow Jones SWX Select Dividend 20 Index enables investors to diversify their portfolios with returns from leading dividend-paying Swiss companies.

Growing interest in the unique concept of our select dividend indexes, in which components are weighted according to dividend yield instead of market capitalization, initiated the cooperation with SWX Swiss Exchange to launch the second European country index as part of the Dow Jones Select Dividend Index family. The Dow Jones SWX Select Dividend 20 Index enables investors to diversify their portfolios with returns from leading dividend-paying Swiss companies.

Lars Hamich
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Stan Nowak  - We're all reading about how confusing it is for seniors to select and enroll in a Part D program. It was clear to us early on that Part D would create significant communications challenges for our customers. It's a complex program being offered to a population with unique communications needs. Effective, proactive communication is key to attracting and serving the 42 million eligible beneficiaries. If new members routinely have to call in to ask where their membership card is, there's a clear gap in customer service. Proactively reaching out with that information is a better approach. We've identified more than 20 similar opportunities for automated proactive communication around Part D. Gorman Health Group has been instrumental in helping us develop content and navigate regulations for those opportunities, and our clients are responding positively. Every one of our clients who is offering a Part D product has used our services to help communicate with beneficiaries.

We're all reading about how confusing it is for seniors to select and enroll in a Part D program. It was clear to us early on that Part D would create significant communications challenges for our customers. It's a complex program being offered to a population with unique communications needs. Effective, proactive communication is key to attracting and serving the 42 million eligible beneficiaries. If new members routinely have to call in to ask where their membership card is, there's a clear gap in customer service. Proactively reaching out with that information is a better approach. We've identified more than 20 similar opportunities for automated proactive communication around Part D. Gorman Health Group has been instrumental in helping us develop content and navigate regulations for those opportunities, and our clients are responding positively. Every one of our clients who is offering a Part D product has used our services to help communicate with beneficiaries.

Stan Nowak
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