Robert Wollan Quotes

0
When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.

When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.

- Robert Wollan ,

wordpress embed Embed Quote

HTML Medium Image Quote Embed:

HTML Large Image Quote Embed:

HTML Text Quote Embed with <blockquote>:

BB Forums Medium Image Quote Embed with <BB Code>:

report quote Report Quote

Please login in order to submit reports. Login Here

Similar Quotes