James Cash Penney Quotes

The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.

No serious-minded man should have time for the mediocre in any phase of his living.

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Success cannot come from standstill men. Methods change and men must change with them.

Success will always be measured by the extent to which we serve the buying public.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

The best teamwork comes from men who are working independently toward one goal in unison.

The Golden Rule finds no limit of application in business.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

As a rule, we find what we look for; we achieve what we get ready for.

Change is vital, improvement the logical form of change.

Clock watchers never seem to be having a good time.

Courteous treatment will make a customer a walking advertisement.

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Every man must decide for himself whether he shall master his world or be mastered by it.

Growth is never by mere chance; it is the result of forces working together.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

I believe in trusting men, not only once but twice - in giving a failure another chance.

I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.