Customers vote with their feet and decide if they will stay or leave based on their perception of how much we value them and how we treat them. And more are leaving every day just because of our inability to do the basic blocking and tackling of delivering our products and services to them. Getting customers to love you has got to start with showing them the respect they deserve by making it painless and eventually a joy to do business with you.
- Jeanne Bliss
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