Too many employees want to blame someone else for mistakes. The customer doesn't care who made the mistake; he wants the employee standing in front of him to take care of it. You must own the problem. Apologize on behalf of your organization, and then take whatever steps are necessary to solve the problem.
- John Tschohl
HTML Medium Image Quote Embed:
HTML Large Image Quote Embed:
HTML Text Quote Embed with <blockquote>:
BB Forums Medium Image Quote Embed with <BB Code>:
Please login in order to submit reports.