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John Cross  - [If that weren't enough of an incentive to stay put, the company offered Cross the opportunity to enroll in MBA courses and in various executive development programs.] They took a view that one of the challenges for an organization like ours was to foster a feeling of everyone being a manager of the business, ... Their desire to have me become more of a businessman kept me interested in spending my career there. There were times when IT was at a standstill, but at those times there was always something happening on the executive level that made the job worthwhile.

[If that weren't enough of an incentive to stay put, the company offered Cross the opportunity to enroll in MBA courses and in various executive development programs.] They took a view that one of the challenges for an organization like ours was to foster a feeling of everyone being a manager of the business, ... Their desire to have me become more of a businessman kept me interested in spending my career there. There were times when IT was at a standstill, but at those times there was always something happening on the executive level that made the job worthwhile.

John Cross
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Rick Jackson  - [Wilkerson joins one of more than 9,000 customers to enroll in BioPay's Paycheck Secure system at the Piggly Wiggly in Greenville, NC, a store that to date has cashed more than $24 million in payroll checks since the system installation in late 2002.] Our customers appreciate the speed and convenience of cashing their checks by just putting their finger down, ... Hard-working members of our community who are without a bank account have a difficult time cashing their weekly paycheck. Piggly Wiggly wanted to help the community by offering a payroll check cashing service without the concern of possible fraud. Paycheck Secure solves both problems making it convenient for the customers and virtually eliminates the fraud.

[Wilkerson joins one of more than 9,000 customers to enroll in BioPay's Paycheck Secure system at the Piggly Wiggly in Greenville, NC, a store that to date has cashed more than $24 million in payroll checks since the system installation in late 2002.] Our customers appreciate the speed and convenience of cashing their checks by just putting their finger down, ... Hard-working members of our community who are without a bank account have a difficult time cashing their weekly paycheck. Piggly Wiggly wanted to help the community by offering a payroll check cashing service without the concern of possible fraud. Paycheck Secure solves both problems making it convenient for the customers and virtually eliminates the fraud.

Rick Jackson
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Stan Nowak  - We're all reading about how confusing it is for seniors to select and enroll in a Part D program. It was clear to us early on that Part D would create significant communications challenges for our customers. It's a complex program being offered to a population with unique communications needs. Effective, proactive communication is key to attracting and serving the 42 million eligible beneficiaries. If new members routinely have to call in to ask where their membership card is, there's a clear gap in customer service. Proactively reaching out with that information is a better approach. We've identified more than 20 similar opportunities for automated proactive communication around Part D. Gorman Health Group has been instrumental in helping us develop content and navigate regulations for those opportunities, and our clients are responding positively. Every one of our clients who is offering a Part D product has used our services to help communicate with beneficiaries.

We're all reading about how confusing it is for seniors to select and enroll in a Part D program. It was clear to us early on that Part D would create significant communications challenges for our customers. It's a complex program being offered to a population with unique communications needs. Effective, proactive communication is key to attracting and serving the 42 million eligible beneficiaries. If new members routinely have to call in to ask where their membership card is, there's a clear gap in customer service. Proactively reaching out with that information is a better approach. We've identified more than 20 similar opportunities for automated proactive communication around Part D. Gorman Health Group has been instrumental in helping us develop content and navigate regulations for those opportunities, and our clients are responding positively. Every one of our clients who is offering a Part D product has used our services to help communicate with beneficiaries.

Stan Nowak
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